Unfortunately we do not accept returns during this specific time period and all sales will be final. However there are exceptions if you believe your item was either damaged upon arrival or used. In that case please follow the instructions listed below.
-
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
-
To start a return, you can contact us at support@beyondthoughtapparel.com. and you must meet all requirements stated above.
-
Reviewing Return, We will then review the reasoning of the return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Exceptions / non-returnable items
-If the item is not in the same condition as received, returns will not be permitted.
-If the item was not damaged, defected, etc.
-If the customer sends the item back without completing the return process as stated above.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@beyondthoughtapparel.com.